At Zeffit, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a flexible return and exchange policy. Please review the details below.

1. Return and Refund Eligibility

  • You can return items within 10 days of receiving your order for a full refund.
  • To be eligible for a return, the items must be in their original condition, unworn, unwashed, with all tags attached, and in the original packaging.
  • Items that are damaged, worn, or altered in any way may not be eligible for a return or refund.

2. Exchange Policy

  • We accept exchanges for different sizes or colors of the same product, subject to availability.
  • If you would like to exchange an item, please contact our customer service at zeffitbrand@gmail.com within 10 days of receiving your order.
  • The item must be in its original condition, just as with returns.
  • If the item you want to exchange for is unavailable, you will be given the option to select a different item or receive a refund.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Final sale or clearance items
  • Gift cards or promotional items
  • Customized or personalized products

4. How to Initiate a Return or Exchange

To begin the return or exchange process:

  • Contact our customer service team at zeffitbrand@gmail.com with your order number, details of the product(s) you wish to return or exchange, and the reason.
  • We will provide you with return instructions, including where to send the items.
  • Ensure that the items are securely packaged to avoid any damage during shipping.

5. Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 7 business days.
  • The refund will be issued to your original method of payment.
  • Please note that original shipping fees are non-refundable, and the customer is responsible for the cost of return shipping unless the item is defective or incorrect.

6. Exchange Process

  • After we receive and inspect the item for exchange, we will process the new item shipment within 3-5 business days.
  • If there is any price difference between the exchanged items, you will either receive a refund for the difference or be asked to pay the additional amount before shipment.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at zeffitbrand@gmail.com with photos of the issue, and we will arrange for a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund within 10 business days of our confirmation:

  • Check with your bank or credit card provider as processing times can vary.
  • If you’ve done this and still haven’t received your refund, please contact us at zeffitbrand@gmail.com

9. Contact Us

For questions or assistance regarding returns, exchanges, or refunds, please contact:

Zeffit Customer Service
Email: zeffitbrand@gmail.com