Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

We do not accept any returns or refunds of orders. We make every effort to fulfill your order which has been placed, so once the order is confirmed, then it can’t be cancelled or modified. However, If we cannot process your order, we will contact you and discuss what best can be done with your order. Once the order has been successfully placed on the website Knitwearsandeep@gmail.com that it can’t be cancelled in any situation, there is no point in refunding your amount.

If the courier gets returned/ or is non-deliverable due to courier company issues or customer issues (wrong address, wrong phone number, service issues, out-of-service area, wrong address), then we are not responsible and liable to pay back or refund.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 10 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 working of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Knitwearsandeep@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Although If you have received any wrong, defective or damaged products, then your order will be eligible for exchange and replacement. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For that, a clear and correct video recording of the opening package is needed for a replacement for the same product only. To complete your exchange, we require a receipt or proof of purchase.

You need to Create a Support ticket and attach the recorded video or you can send an email to support Knitwearsandeep@gmail.comThe video should be from start to end without any interruption. In a video, first, all sides of the parcel should be visible that it is packed. It should be shown from every side with billing detail on it. If we find that the video is edited, not clear, not recorded properly, and details are not clear, we have the right to cancel your request for product replacement.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Knitwearsandeep@gmail.com for questions related to refunds and returns.